Scanner is busy error message

[cb626]

I have an Officejet 6600 and am running Windows 8.1.  When I try to scan, I get an error message saying the scanner is busy and to try again when the previous job is finished.  I have checked for previous jobs (none), restarted my printer and computer, reinstalled the printer, unplugged the printer from wall and printer itself, restarted the print spooler, and all of this to no avail.  Please help!

[Sunshyn2005]

Hi cb626,

I would like to help you with this scanner busy message.

Please use the HP Print and Scan Doctor. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:

• Connectivity :
   USB: Verifies that the USB connection from your computer to the HP product is working correctly.
  Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.

• Driver Check : Checks for missing or corrupt driver files.

• Device Manager : Checks for problems in Device Manager that would prevent printing.

• Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.

• Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).

• Port Match : Checks the port settings for the HP product.

• Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.

• Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.

• Print Settings : Checks and adjusts the print quality settings.

• Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.

• Scan Tests : Checks the scan mechanism, drivers, and registry entries.

You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.

Source: Try the HP Print and Scan Doctor for Windows

Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools

Please let me know the outcome of the tests perform, you will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.

I look forward to hearing from you. Knowing the outcome of the Print and Scan Doctor will help to point us in the right troubleshooting direction! 

[cutie4950]

it's telling me to pull out paper tray, load paper. and hit ok. then it tells me it's going to print my alignment page and then it doesn't do anything. It has a cancel button on there and when I hit cancel it won't cancel it either.

[Rainbow23]

@cutie4950, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you get an error message scanner is busy on your HP Printer.

In order to assist you better, please let us know the model number of the unit from the link: Finding Your HP Product Model Number

Also, let us know the operating system installed on the computer: http://hp.care/2f7Nttf

I hope you have a good day ahead.

[Crystalrhea]

UGH, same exact issues over here. depressing.