Server Connection Error 403.

[happytohelp01]

Hi!

@Sherifat

I'm happy to hear that you were able to resolve. 

@DonHal

Thank you for joining the HP Support Community.

Please try the steps listed in my post earlier on this thread. I have included a link for you.

HP Support Forums - post by Happytohelp01

http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Server-Connection-Error-403/m-p/3286713/highl...

[dkehrberg]

I 'm having this same proplem as many others who have posted:  server connection error: 403.    Everything worked fine until a few days ago and now nothing that I do makes it possible for me to scan on my Photosmart 6520.  Please e-mail me  those instructions to fix this. 

Thanks

dkehrberg

[dkehrberg]

I'm having the same problem with the same hardware. Thanks for sending the instructions for a partial or semi-full reset on the printer.

Thanks dkehrberg

[dkehrberg]

This does not fix the problem.

[kjmonte40]

Please email me the instructions on how to resolve this issue.  I had no problem up until about two weeks ago and now I cannot scan anything to email.  Thanks.

Karen

[Sherifat]

Hi Honour,

So sorry it took me this long to reply.

It was the link recommended by Terrel . I will search and get back to you. If every other things work fine, but scan to email is the only issue, it should resolve it.

This is the bit I can recall.
On the panel on the printer, go to network.
Try to to bring it to default setting by removing the network.
Then add it again after it gives you another code that should expire in 24 hours.

I will get back to you with the link.

[happytohelp01]

Hi kjmonte40,

Thank you for joining the HP support community. I understand that you have a 403 error when you are trying to scan to email.

The steps that Sherifat is giving you is known as a hard reset.  I have included a document on how to do this.

Resetting the Printer

http://support.hp.com/us-en/document/c03177455

[DrD1963]

I also have this error 403. Please send reset help. I have had the 5524 model for a few months..used to work fine, but now it sporadically comes up with this message.
I also cannot add "computer" to scan to. The software is installed on my Mac but how do I enable "scan to computer" via the prinetr software?
What is the difference between photosmart 5524 and 5520..??
Thanks in advance.

[happytohelp01]

Hi DrD1963,

Welcome to the HP Support forums.  I understand that you are unable to scan to computer. 

I have included a document on how to scan from a Mac using Mac OS X 10.8 Mountain Lion.  It walks you through how to scan from your Mac to the computer using the HP Scan software that you would have received when you installed the full feature software and drivers.  You will find the instructions under the section "Scan with HP Software" and please choose "Method two: Scan with HP Utility".   Just in case you are running Mac OS X 10.9 Mavericks I have included the document on how to scan with it.

There are no functional differences between the Photosmart 5520 and Photosmart 5524.  One of the models could have been a vendor-exclusive model (for example, a Sam's Club, Best Buy, or Wal-Mart etc specific model) or it could be a model that is marketed to a different location of the world (for example an European or Pacific Rim model). 

How to Scan: OS X v10.8

http://support.hp.com/us-en/document/c03518299

How to Scan: OS X v10.9

http://support.hp.com/us-en/document/c03967500

[figgycat]

Dear Kyle,

I am having the same problem with error 403 on a hp5520.  Could you please send me the hard reset instructions?

Thanks! Cindy