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09-11-2017 08:53 AM
Every time I try to print either from my computer or my iPhone the printer is offline and I have to go to the Dr to set everything up again and again, it is very very annoying. This never happened with my old Epsom... if I can't fix it I might have to ditch it and get another Epsom, please can anyone help?
Thanks peeps x
Solved! Go to Solution.
09-11-2017 09:59 AM
Please provide the following relevant information so someone can help including:
Full Printer Model Number – done
Operating System of computer - done
Detailed Problem Description including listing all network devices (extenders, switches)-
Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -
Make and model number of router(s) and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns? –
Is the printer plugged directly into the wall outlet? Do not use any UPS, power strip or surge protector. Yes this WILL cause the printer to drop offline and print strangely.
Do you think the printer is going to sleep and can’t wake up? -
If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? –
Power off printer and router. Power on router and wait 3 mins, power on printer. Does it connect to the router now? Do you have a valid IP address?
09-12-2017 03:23 AM
Model Number - Deskjet 3632
Wireless connection to my network
Linksy Router XAC1200
On coming to my computer today there was no blue light at all
No error messages as I do not have a screen
I have to use a power board, that's rediculous that I cannot use one....
Yes the printer is on but the wifi off off, It doesn't stay on
Yesturday I managed to connect to my iPhone using the HP app and it asked to test print, so I tried a photo and boom gone again!!!
I hold the wireless button and cancel together and it starts flashing, but that's it.
I have to go through the HP Dr everytime to print!!!
Sorry it's driving me mad.
Thanks if you can help
02-27-2019 08:46 AM
I have spent most of today turning my computer on and off, resetting printer and router etc. Printer stayed online to print test sheet but is offline again now. Life is too short to waste hours this way and inconveience others using the network. It will have to be a new NON HP printer.