Word document print preview shows entire pasted image, but prints only part of image

[ptkcookie]

After reading all the posts and forums, it is easy to see that this is an HP problem with this new printer (Officejet 8625 or 8620).  You (the HP Assistant) seem to keep trying to shove it off as a  MicroSoft problem.

If all these people, myself included, have had NO problems with all their other printers.....then purchase THIS one, and all have the same issue....cutting off the image (even though it appears in print preview as the entire past will print), it doesn't take a Tech Assistant to realize that it is THIS printer that has a problem.

It's a consistent result with this printer.  You keep suggesting the same "fixes" to various people, they try it, and it appears that none of them have worked.  I can only assume that if it DID work, HP would post this somewhere, or include it in an "upgrade" to the printer.

I bought mine 6 months ago, and have been terribly disappointed with this problem, and even moreso with HP's answers in these forums.

It is NOT a Microsoft issue, as proven by all these people that have other printers...even older HP (like me)...that work just fine with the same documents.  

If in fact I am wrong, and someone actually has an answer to this, would you please link it to the people in this forum??

Otherwise, it would at least be helpful to say that HP is working on a fix that for this printer.

At this point, with no satisfactory responses from HP, I will probably be switching to a Canon...just as others have done after experiencing no help in solving HP matters.