c:\program files (x86)\hp\digital imaging\bin\background.exe

[Quincy62301]

c:\program files (x86)\hp\digital imaging\bin\hpqkgrp.exe the application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

I never had a problem before with scanning(as copying and printing are not a problem) and I can scan when I right click on the solution center but it does not allow for pdf format...I have tried everything it says on the even log and have unistalled the hp program and then re-installed the program with update and assistant to correct problem and I still cannot get it....PLEASE HELP!

[Waterboy71]

Hello Quincy62301 ,

Welcome to the HP Forums.

I see that you are having some issues with the scanning due to an error code.

I suggest that we start off by running the HP Print and Scan Doctor.  Please take a screen shot of any error codes or messages so that I can see exactly what you see.

Write me back and I will be happy to help.

Cheers,  

[Quincy62301]

Hey Waterboy,

I ran the HP Print and Scan Doctor again and it came up with the same message below.

[Waterboy71]

Hello Quincy62301,

The operating system that you are using on the computer is 8.1.  Did you upgrade the operating system from Windows 8?

If so, did you have the printer installed and fully functional when you had Windows 8?

Write me back when you have time.

Thanks again, 

[Quincy62301]

Yes, I did upgrade to 8.1 and probably had printer plugged in at that time.

[Quincy62301]

Anything new on my printer issue?