can't pull out paper tray

[tomsuk]

I tried to remove my paper tray to load paper, but the paper tray is stuck. 

HP 251nw.  Help!

[Drakster]

Hi @tomsuk,

Thanks for reaching out to the HP Support Forums!

I noticed that you're unable to remove the paper tray on your HP LaserJet Pro 200 M251nw Printer. I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

It sounds like there could be an obstruction or an issue with the paper tray. We need to check the paper tray area on the printer. 

Please follow these steps:

1. Turn off the printer.
2. Disconnect the power cord, USB and ethernet cable from the printer.
3. Open the toner cartridge door.
4. Remove the toner cartridges.
5. Close the toner cartridge door.
6. Turn the printer over onto its side.
7. Turn the printer around to see the bottom.
8. Inspect the bottom to see if you can determine the problem with the paper tray. 
9. Remove any obstructions.
10. Remove the paper tray.
11. Load paper into the paper tray. 
12. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray.
13. Adjust the paper width guides.
14. Slide the tray into the product.
15. Check to see if the issue is resolved.

If the issue persists, please use this guide: 

• HP LaserJet Pro 200 Printers- 'Load Paper' Message Displays and the Printer Does Not Feed Paper

If you completed all the preceding steps and your product still has an issue, service the product.

Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home 
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

I hope this information is helpful. Please respond to this post with the results. Good Luck!