03-03-2012 03:13 PM
One option that may help out is using Googles DNS servers instead of your router as the dns server.
Follow the same steps listed for manual dns, but put 220.127.116.11 as the primary dns server, and 18.104.22.168 as the secondary. This seems to resolve a lot of issues.
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the KUDOS STAR on the left to say “Thanks” for helping!
03-04-2012 09:35 AM
dont change ANYTHING on your end ... this seems to happen more frequently than I would like, it is always at their end. Of course theres never any posting as to "network issues" or news of problems, yet wait a day and it works again.
What a great feature - a printer that works when it wants to. Im going back to my good old USB cable.
03-10-2012 04:06 PM
I've had the same problems connecting my OfficeJet Pro 8600 to ePrint/Apps. I've tried many troubleshooting steps with no success. In the end, I tried updating my ASUS router's (RT-N56U) firmware (although it was updated 3 months ago) and the printer finally manage to connect and I was able to configure my ePrint/Apps. So, before you blame HP, try that!
03-16-2012 08:50 AM
Sorry, HP, but you get a failing grade whenever I blog my HP experiences.
04-05-2012 07:48 PM
TO HP: SHAME, SHAME, SHAME
This ePrint function DOES NOT WORK. Your helpdesk is useless. The HP employees posting information are useless. The product does not work. Everyone here is saying the same thing.
I have un-installed, reinstalled, upgraded firmware, stood on my head. What do you suggest now. Praying?
Never again will I be conned into buying a product from HP (and that's coming from someone who only ever bought HP printers).
05-18-2012 03:11 PM
I am trying to enable web services for the first time- my printer is showing that it's connected to my network, and has no connectivity issues, and I have tried enabling web services from my computer and from the printer, and it just says that there's a "server connection error" from the printer, and that web services "are not enabled" from the computer. What suggestions do you have for enabling web services?
05-19-2012 01:36 AM
I think the main problem with the connectivity is simply HP does not have enough hardware at their end to be able to deal with the requests.. I tried connecting last night when pretty much all of US and part of Europe was awake - no way it would connect.. Tried again first thing this morning when US was sleep and it was too early for most of Europe - connected fine first thing..