Hi @platti, I can help.
Please provide me with either you Instant Ink account or the email address you used to enroll. I ask that you do not post this information publicly, instead, send me a private message.
How To Send A Private Message
Thanks,
Lisa.
- Instant Ink Support
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!