Note on archived topics.
04-01-2012 12:21 PM
I cleaned it really well with distilled water and a microfiber rag so it wouldn't pick up lint. It didn't work. I finally got desperate and cleaned it with alcohol. Low and behold I found an almost invisible speck--IT WORKED!
Thank you very much for the help! This solved a problem I have been working on for days in about 10 minutes!
05-22-2013 09:13 AM - edited 05-22-2013 09:16 AM
YOU! ARE! AWESOME! I know yours is an old reply, but hopefully you'll get my message. I've been fighting with that black line forever and thought I had cleaned all the pertinent areas. And lo and behold, there's a hidden part of the glass that you have uncovered for me. I cleaned it as you suggested and now the evil black line is no longer!!! God bless you Dear!!! 🙂
(This reply is for jandsbob...not sure if I clicked on the correct reply show that it shows under his solution.)
11-11-2013 04:43 PM - last edited on 02-24-2017 11:50 AM by OscarFuentes
I am sorry to hear that you are getting two black vertical lines down the side of your scanned pages. I would like to help. I saw you mention that you have tried the troubleshooting steps posted already, example:cleaning the glass. I would like for you to respond to me with your printers exact model number and I will look into this issue further for you.
You can also try to Resetting the Printer and ensure your printer is plugged directly into the wall.
Hope to hear from you soon.
I work on behalf of HP
★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!