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sjones6874
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Message 11 of 41
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how to get rid of black lines on printed and scanned documents

I cleaned it really well with distilled water and a microfiber rag so it wouldn't pick up lint.  It didn't work.  I finally got desperate and cleaned it with alcohol.  Low and behold I found an almost invisible speck--IT WORKED!

 

Thank you very much for the help!  This solved a problem I have been working on for days in about 10 minutes!

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Edokun
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Message 12 of 41
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Thank goodness for this post and solution about the black line. I lifted the document feeder and cleaned the 1" glass really well and the line went away. Thanks for the solution.

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jcwpsjp
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Message 13 of 41
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How can I get rid of the black on my paper when fed through the printer? It is not on the scanned docs

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jcwpsjp
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Message 14 of 41
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how to get rid of black lines on printed and scanned documents

How do I get the black line off my paper when going throu the printer? It is not there when scanned

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cielle
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Message 15 of 41
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YOU! ARE! AWESOME!  I know yours is an old reply, but hopefully you'll get my message.  I've been fighting with that black line forever and thought I had cleaned all the pertinent areas. And lo and behold, there's a hidden part of the glass that you have uncovered for me. I cleaned it as you suggested and now the evil black line is no longer!!!  God bless you Dear!!! 🙂

(This reply is for jandsbob...not sure if I clicked on the correct reply show that it shows under his solution.)

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aventrella
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Message 16 of 41
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How do I get rid of black lines down the scanned pages

 

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aventrella
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Message 17 of 41
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Vertical

 

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aventrella
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Two vertical lines down the side of the paper, 

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aventrella
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Message 19 of 41
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I've done those and still happening
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Retired
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Message 20 of 41
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Hello aventrella,

 

I am sorry to hear that you are getting two black vertical lines down the side of your scanned pages. I would like to help. I saw you mention that you have tried the troubleshooting steps posted already, example:cleaning the glass. I would like for you to respond to me with your printers exact model number and I will look into this issue further for you.

 

How Do I Find My Model Number?

 

 

You can also try to Resetting the Printer and ensure your printer is plugged directly into the wall.

 

 

Hope to hear from you soon.

 

Regards,

a i n b o w 7000

I work on behalf of HP



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