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03-29-2014 10:23 AM
I have replaced the color cartridge of the printer, cleaned it, and reinserted it numerous times. The contacts on the cartridge look clean, and the contacts inside the printer look clean. Results are intermittant. Of course, when I remove the color cartridge I get good black printing ok. I wonder if there's likely a problem with the contacts in the printer, so that even if they are clean, the contacts are not being made. Or else, an internal hardware problem just with the color circuit. Or whether there's any way to tell. The "check print cartridges" light blinks, that's not very revealing.
Solved! Go to Solution.
03-31-2014 01:45 PM - last edited on 03-06-2017 11:19 AM by OscarFuentes
Hello blakjack, and welcome to the HP Forums.
First thing I would recommend would be to remvoe the cartridges and perform a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest following through with the steps listed in this document on Print Cartridge Errors.
If those do not resolve your issue, I would suggeest contacting HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
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04-01-2014 10:28 AM
Thank you for your reply. Although the internal cartridge contacts appeared clean, they evidently were not. I cleaned the contacts with a damp cotton swab, and slight green (oxidized copper) residue appeared on it. After reinstalling, the color cartridge worked. This is likely a solution for many other viewers as well.