imageret 2400 not working in hp cp1215

[rpmrob]

I have been working on this same problem all day, I have found this forum and have been reading all of these replies and working my way through this same exact problem. I am not successful as of yet. I have never ever gone through so much to at first try and get a printer to stop printing so dark. After spending all kinds of time working on that now this deal where the first copy of the print has these lines running through it then the rest of the copies are fine. I am done with HP, I will never ever go through all of this again just to get a print to work correctly. So disgusted with this product.

I called there 1-800 number and talked to a guy in India and he told me to call back in an hour there system was down. Called back 2 hours later and everytime I gave my model number and problem I got disconnected. After that happened 3 times I was done.  

[txagengr]

I'm having the same problem, too.  CP1215 worked fine, and still does, with Windows XP 32 bit.  Since getting a new computer and moving to Windows 8.1 64 bit, I get the denim pattern on images on the first page and second copy is clean and clear.  Weird, but very frustrating.  This has to be a driver issue.

Has anybody figured out a solution yet?

[Rainbow7000]

Hello there @txagengr , welcome to the forums!

I would personally suggest the troubleshooting guide I have posted below for this type of quality issue. You can also try uninstalling and reinstalling the printer too, to see if that helps!

Resolving Print Quality Issues

If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.

Best wishes!

[Alan76]

Hi Rainbow7000!

Now I really think that you HP technicians are just kidding with us. Have you read the posts?  Or at least take a brief check of them?? We have tried reinstalling entire PCs..  not only drivers... and the problem is still the same!

After 5 pages of "reinstall this...", "reinstall that... "... you come with a brilliant option "Try to reinstall the printer"??

You want to solve the problem? Or just see what it is? Well just take a pc... install Windows 7 64 on it... and take your latest driver and print a picture. Then try print and select 2 copies. See the difference? Then come back here... and give us the solution!  And please leave those "check cables" and "reinstall driver"...

Sorry for the "hard language"... but I think that you should give us a solution! We bought a working printer... and now because of HPs fault, we can't use it.

[txagengr]

Sorry, Rainbow7000, but I've tried uninstalling and reinstalling the printer and drivers dozens of times.  The printer works great with Windows XP, but it just doesn't function properly with Windows 8.1.  I've hooked other printers to my new Windows 8.1 computer and they work fine.  There has to be an issue with the Windows 8.1 64 bit (and apparently the Windows 7 64 bit) drivers that all the troubleshooting in the world is not going to solve.  I think that should be obvious to HP support and it's hard to believe that this issue has not been solved.

[samiamabq]

This is hilarious. The support people must not read the posts. Several of us have tried all of the suggestions several times. People have called in and gotten no help.

My old laptop died so I now have a new one. It is an HP with windows 8.1. For now, the problem has disappeared.

I have wasted SO MUCH TONER printing an extra page for months. HP can't figure this out, they don't offer any useful information and I won't get reimbursed for the expensive toner I wasted.

So frustrating. I just hope the problem doesn't come back for me over time. I do wish HP would really look into this and actually help the people who are still experiencing the problem.

[Tongariro]

Hi Rainbow7000, I'm another flustrated CP1215 user who is dissapointed by your answer to txagengr.  I've wasted many hours, toner and paper trying to fix this (see my previous post), so I would appreciate if HP people spend at least few minutes reading other posts to understand the core of the problem before giving an "advice"... Anyway  - other guys are mentioning W7 / W8.1 64bit here - I just want to confirm that I'm having same issue on 32-bit version of Win 7 Pro SP1 (was/still is OK on XPPRO 32bit). I'm available to provide further further details, scans or system logs if it helps to analyze the problem...

[samiamabq]

My old HP laptop was windows 7 and 64 bit. The printer worked fine for a long time, then one day this problem started.

My new HP laptop is windows 8.1 and 64 bit. I am using the same printer with this new computer and the problem is gone...for now.

To recap. When printing one color page, that page prints with a pattern. If you print two copies, the first page has the pattern and the second page it fine.

[Mike140]

Just found this forum.

It looks like HP CP1215 printer users just gave up 2 years ago trying to get a solution for this problem.  Is that true?

I have the same problem.  Just as has been stated many times, when printing 2 copies of an image, the first copy comes out with fine diagaonal lines one it; in my case from the top left down toward the bottom right.  The second copy comes out OK.

It would be really nice if a solution could be found for this problem.  It would mean I would continue to buy HP toner cartridges!  If there isn't a solution, I'm afraid I'll be buying anouther printer, not likely HP.

Please provide a fix before my current toner cartridges run out!

[txagengr]

Mike140,

HP has abandoned this printer.  It's too bad, because it was a fine little desktop printer.  It seems like such an obvious problem, first page prints with diagonal lines and 2nd page prints fine, but because of HP's lack of attention to the Windows 7, 8 and 10 driver issues with this printer, we are no longer purchasing HP printers.