mfp m177fw ALWAYS Display Printing.... Cool-Down mode

[Gemini02]

Hi @faridah803 ,

I understand that you are having issues with the printer going in a cool-down mode also. I will do my best to help you.

Cool-down mode:

The product is too hot to continue printing at normal speed.

The product will pause longer between printed pages until it cools down.
Overheating occurs when the product lacks air ventilation or when it prints continuously for a long period of time. To prevent overheating, place the product in a well-ventilated area, and divide very large print jobs into smaller print jobs.

Make sure the printer is connected directly to a wall outlet and the correct paper type is selected in the print driver and not defaulted to unspecified.

I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.

Please call our technical support at 800-474-6836 if the issue persists. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Have a nice day!
Thank You.

[MjrMalfunkshn]

i am having this issue as well with a customer's printer. I work for a hp reseller and we just installed this device for this office last night. was running fine, eprint was working fine...no issues at all. they came in this morning and they are printing 2 page docs and after the first page, they get the "cool down mode" warning and it take another 10mins before the printer will print again. any help would be great. 

i have it installed on a counter top by itself, no equipment around it. it is on the wireless network so only thing even around it is the power cord. they are ecstatic with the printer as to the options they have with it and the output quality. just not able to figure out this "cool down mode" thing.

[Gemini02]

Hi @MjrMalfunkshn ,

If you have followed all the previous steps provided in this thread and are till having the same issue, check you Private Messages for another step to try. In the forum beside your handle name just click on the envelope to view it.

If the issue continues, please call our technical support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Have a nice day!
Thank You.

[Ihopetheyfixit]

Please send me the private message too.  I'm having the same problem!  Same setup... pluged directly in electrical outlet, nothing on the table near the printer, I even have a fan blowing on it!!!  No luck, will print only one page at a time even small jobs!!!

Thanks!

[Gemini02]

Hi @Ihopetheyfixit,

I see that you are experiencing issues with the printer going into a Cool-Down mode. I can help you.

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

Have a great day!
Thank You.

[kapie_rarotonga]

Hi, I am having the same issue with the cool down mode, I have a mac computer which is running OS X Yosemite version 10.10.2 the printer is in an open ventilated area, it is plugged directly into the wall and I am running via usb to the computer to be safe, it is still displaying cool down mode and then just prints one page at a time, average of 1 hour for 10 pages???

Please send me this private message to assist me as well, urgently please!!!

[Gemini02]

Hi @kapie_rarotonga ,

I see that the printer is also going into cool down mode. I would be happy to help you.

If you have already tried the previous steps and are still having the same issue, I can send you that information in a private message. In the forum beside your handle name just click on the envelope to view it.

If you're still receiving the same problem, it may be caused by Hardware, please call our technical support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Have a great day!
Thank You.

[cliffchuk]

May I have solution too? My model is m176n.

[Gemini02]

Hi @cliffchuk ,

I see that you are having issues with the printer going into a Cool-Down mode.

I can send you some information in a private message to try. I am assuming that you have tried all the previous steps provided with the same results. In the forum beside your handle name just click on the envelope to view it.

Have a nice day!
Thank You.

[shailu1]

Hi,

   I m also having the same problem please provide me the solution Printing cool down mode.

thanks