setup scan to network folder yosemite

[net-buoy]

you can do a chat session with the medium size business purchase support team -

they will promise you the world, and then leave your call hanging, transferred to neverneverland, lol:

Marc at 11:51:50 AM

Initial Question/Comment: Do HP All-in-one printers support OSX Yosemite

System at 11:51:56 AM

Welcome to HP Small & Medium Business Store serving the United States. Please stay in queue. Our chat sales representative will be with you shortly.

System at 11:52:06 AM

Rose T has joined this session!

System at 11:52:06 AM

Connected with Rose T. Your reference number for this chat session is 2636412.

Rose T at 11:52:16 AM

Thank you for contacting HP Small Medium Business Chat team. Hi, Marc. My name is Rose.

Marc at 11:52:23 AM

hello

Rose T at 11:53:16 AM

I understand that you have query about our HP Printers compatibility with OSX Yosemite operating system.

Rose T at 11:53:36 AM

Don't worry, Marc, I would be happy to direct you to our highly trained Product Specialist who have the expertise needed to address your concern.

Rose T at 11:53:46 AM

They will be able to provide you the comprehensive information you need.

Rose T at 11:53:56 AM

Also, I can guarantee that they can recommend the best product for you since they are the best team that can locate it for you.

Rose T at 11:54:06 AM

I'm going to transfer you now to a highly trained Product Specialist on our SMB team. Please hold while I connect you with our expert, Marc

Rose T at 11:54:16 AM

Moreover, let me thank and commend for you choosing HP on your technology needs.

Rose T at 11:54:21 AM

Thank you once again for using HP Small Medium Business Chat. We appreciate your business. Have a good day!

System at 11:54:26 AM

You are being transferred to another queue. Please stand by...

System at 11:54:26 AM

Rose T has left this session!

 transferring call............................................................................................................................................................................................................................................................

lol

[dao1138]

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@net-buoy wrote:

There are HP employees who "haunt" this forum and then refer you to a tech support manager if they think it appropriate. Then the tech support manage makes you go tyhrough all the diagnostic steps that you undoubtedly have already done.

...

HP has confirmed that HP All-in-One software is not on offer for the current version of OSX

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See I have a life.. and my life is worth more than fighting with HP for them to realize that they have already hashed this, know about it, and won't fix it.

I sure as heck will not waste my time on the phone with them discussing it.

[net-buoy]

LOL...  HP Sales says that fully operational drivers dated Oct 2014 are available online, and that the forum suggesting that these drivers don;t work because of smb3 issues must be out of date.....

[dao1138]

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@net-buoy wrote:

LOL...  HP Sales says that fully operational drivers dated Oct 2014 are available online, and that the forum suggesting that these drivers don;t work because of smb3 issues must be out of date.....

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Except it's a printer firmware issue - not a driver issue.  The printer does NOT broadcast the information about it's share data that Yosemite sees as compatible.

[net-buoy]

you are looking at this from a much more granular level than HP sales, @dao,  lol.  All they know is that they look and there is a link for OSX 10.10 software, so there is not problem (and its not just a firmware issue, in that the software on the computer has to communicate with the firmware,  though the firmware is arguably where the SMB3 non-support really lies.)

Hp has now argued that scan to computer does the same thing as scan to network folder,  but of course you do NOT have the controls available with scan to computer that you have available with scan to network folder.

[hedgert]

This "support forum" is a mirage, an illusion - be assured the one thing you have no chance of receiving here is support from HP.
There are HP players lurking here but their only function is to send you mysterious private messages. These messages will either:
(A) accuse you of breaking forum rules (for daring to ask for support on a product you have bought from HP) or
(B) tell you you will receive a private message from an HP support analyst. But beware this apparent nirvana is actually an illusion: I think HP put new employees into this task - giving them a one-off experience of dealing with a real customer before they are sucked inexorably into the HP machine that is designed to frustrate customers and deny service for ever more. Be assured your only route to get service is to buy an Epson printer

[TonyAZ623]

The "newly posted" firmware is not in fact new.  And it does not solve the SMB3 connectivity issue.  Just a heads up so you can save your time.

[net-buoy]

@TonyAZ623
What  firmware has been "newly posted", lol....   Or are you just talking about the updated software package? I have yet to see any firmware updates since almost a year ago when HP posted new firmware to address a previous SMB issue, rofl...

[napalee]

That's what I did... Bought Epson. Haven't looked back.

[TonyAZ623]

It is newly posted in that the release date is March of 15....

I do of course agree that is is not new...thus the reason for my post.  : )