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HP Recommended
Officejet 3830
Microsoft Windows 10 (64-bit)

I am trying to print some cross stitch patterns from a website and it wont print in color. It will print in black and white.

1 REPLY 1
HP Recommended

Hello, @evonst – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

 

I understand you are having trouble printing color from a website. I’d like to know these details to isolate the issue further:
 

  1. Is the issue specific to a website? Try printing from a different website and check.
  2. Did you try using a different browser to print? Try using Google Chrome or Firefox and then try printing again.

 

If the issue is not specific to a website or browser, then try changing the printing preferences as stated below:
 

  • Go to control panel – devices and printers
  • Right click on Officejet 3830 and select “Printing preferences”.
  • Check for the “Print in grayscale” option and make sure to disable the same.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
I am not an HP Employee
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