HP Instant Ink Free Trial

[JillSa]

How do I get the HP Instant Ink free trial?

When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app and you sign up for a paid plan you are offered a free trial of Instant Ink.  However, if you sign up for the 15 page free plan you are not offered the free trial since you are already on a free plan.

The number of free months depends on the offer at the time and the country of enrollment. You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires.

During the free trial you can print up to 300 pages per month regardless of the plan you pick (50,100,300).  If you pick the 500 or 700 page plan your free trial will be for 500 or 700 pages depending on the plan you chose.

To confirm that you received your free months, check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan. Free trial months are not offered when you sign up at Instantink.com – only at 123.hp.com and the HP Smart app. Remember to take advantage of the free trial offer while you are setting up your printer!

If you still have questions or want to ask a new question, create a new post in the Community😉

[Div11]

Thanks for your free trial

[Div11]

When is my four months free trial is starting?

[Div11]

Thanks 

[JillSa]

@Div11 

The countdown on the free trial starts as soon as you sign up, in most cases.  If you sign into your account at Instantink.com with the email address you used to create account then you can see your free trial timing on the right of your home page.

Hope that helps.

JillSa

[jackie769420]

Hi

I just bought a new HP printer (DeskJet 2620). Normally, I would get 6 months of free instant ink. I chose the free option in the beginning, but I didn't knew I wouldn't be able to get the 6 months free. Is there a way for getting the trial? 

Kind regards

Jacqueline

[JillSa]

@jackie769420 ,

If you enrolled in Instant ink with the smartapp or going to 123.hp.com then the free trial will still be available.  If you went to Instantink.com then the free trial does not apply.

You can sign into your account at Instantink.com and then upgrade to a paid plan on the Home screen to the right under My Account hit "change plan".  Then the free trial months will appear on your home screen or under My Account, My Plan.  But this will only happen if you signed up with smartapp or 123.hp.com.

JillSa

[someblonde1]

DON'T DO IT!!!!!  Instant Ink has ruined my printer and there is NO WAY TO FIX IT.  Check this community and see if anyone has EVER had this resolved.  Instant Ink is a big mistake!

[nbeta2]

How do I claim the 2-months free trial of Instant Ink?   When I set up the printer yesterday, I was never asked if I wanted to sign up for Instant Ink.  An earlier message states that I cannot get the free 2-month trial if you go directly to HP through 123.hp.com and that it needs to be done during set-up.

[GreenKelpie]

I received my printer yesterday (22.8.2020) and set it up today, using the Smart app.   I signed up for the Instantink service during this process.

Following earlier comments, I checked my account but no free months are listed (there should be 5).

Can you help resolve this?

[Jay_G24]

Hi @GreenKelpie,

I'd like to help!

Could you share an image with the promotion offer of 5 free months?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Zebra12345]

For the free trial period,  I know I have 300 free pages.  If I print over 300 pages, what exactly is the charge? It only says "a  fee will be charged". I  expect to have  one  month of heavy printing (~1000 pages) and then to  rarely use  the  printer after that  (<50 pages per month), so the lower plan would work after Month 1. Thanks. 

[JillSa]

@Zebra12345 

If you have a free trial for 300 pages then anything you print over 300 pages within that billing cycle (which isn't day 1-30 of the month; it's starts the day you enrolled) you will be charged $1 for every 20 pages printed.  So you would pay approx. $35 extra dollars if you printed 1000 in the same billing cycle.   If you have 2 months free and can spread the printing over 2 billing cycles that would give you 600 pages for free and you would only pay for 400 extra at $1 for sets of 20.

If you go to your account page at Instantink.com you can see the free months you have, the billing cycle dates and if you go to My Account, My Plan you will see the details on the charges for each plan, additional pages and rollovers.

Hope that helps.

JillSa

[TEJ1602]

@Mrzplmr, Welcome to HP Support Community!

 To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@mpnakh, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Riddle_Decipher]

@Bob99911 I've verified the account and 4 months of free trial has been activated at 10/21/2020 14:04:51,

Please check your account and get back to me if you still have concerns with the same.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Bob99911]

Thank you so much for your help, is very much appreciated. 

Regards,

Bob

[Riddle_Decipher]

@Bob99911 The pleasure is all mine,

If you need anything else, feel free to write to us any time 🙂

Take care.

[Rb1248]

Hi

I bought a new printer last week, and it specifically offered 7 months free trial of instant ink. When i registered it online it only shows one month free. 

I've been searching for an email to contact customer services and can't find anything. Hoping this gets through to a real person as the virtual assistant had been unhelpful! 

Many thanks

Rachel

[JillSa]

@cuddlezuk 

The Instant Ink free trial has been around for years, I promise it's not a scam.  I'll private message you to get your email so we can look at your account to see why the free trial isn't showing up.

JillSa

[Rb1248]

Hi 

You replied to the person replying to me, but not to me? This must be the 3rd or 4th query I've sent to HP in the past week in different places that had gone unread. Please can you help? I bought this printer specifically due to the 7 months trial, and currently my account says 1 month free! Thanks

[Bob99911]

It seems there is a problem with HP Instant Ink and signing up to the free trials that are offered on most of their printers.  There should be more information on the accompanying leaflets and the app making it clearer on how exactly to sign up for the free trials.  

I hope that HP are getting feedback as they really need to sort this, how many customers are they losing because of this lack of clarity?

To those that have arrived to this community forum just post your Instant Ink problem and be patient, there are a number of people on here that can and will help you, which is just as well because trying to get through to HP support is near on impossible!  That is what I did and now my instant ink free trial is activated.

Regards

[ShaunA70]

Hi I have just bought and set up a new HP EnvyPro6432 which came with a 6 month free instant ink trial, I have also signed up for instant ink with a monthly payment plan, however, I havent at any point been instructed to register for the 6 month free trial?  I have installed the HP Smart App in my phone and the printer appears to be working.  Any advice on how to regisrter for the 6 month trial would be greatly appreciated.

ShaunA70

[JillSa]

@ShaunA70 I'll send you a private message to get your info to look up your account

[ACzakis]

I purchased a HP ENVY printer with the 5 month free trial of Instant Ink. Also as with many others, I did not receive any claim code or promo code in the box - there is a flyer in the box which specifically states a 5 month free trial, but there is no code on it or any other paperwork in the box.. I did register with Instant Ink for Free Plan. But it's just 15 pages and due what I found in internet when I bought printer with 5 months free trial I should be able to use different options for free. Could you help me with it ?

[JillSa]

@ACzakis in order to get the 5 month free trial you will need to upgrade to a paid plan 50, 100 or 300 pages.  Since the 15 page plan is already free the trial won't be applied when that plan is selected.   Please upgrade to a paid plan and give your account 24 hours to show the free months.  You can log into your account at Instantink.com.  If after you upgrade and wait 24 hours and you don't see anything please reply back.

Hope this helps.

JillSa

[ACzakis]

@JillSa If I'll choose 1 of those plans and after 5 free months I would like to cancel subscription I'll have to pay something ?

[JillSa]

@ACzakis If you choose a paid plan and decide to cancel after the free trial you will not have to pay anything as long as you print 300 pages or less in a billing cycle.   However, you must cancel during the 5th month of the trial.  If you forget and you go into the 6th month then you will be charged.  Hope that helps.

JillSa

[cuddlezuk]

If I have 6 months trial and refer a friend to buy a printer that has 6 months trial, do we both get an additional month?

7 months trial

[Alicia_09]

Hi, I have just bought the HP Envy Pro 6432 printer (from Currys PC World) which stated I would get a 6 month free trial of HP Instant Ink. I set up the printer using the HP Smart App, and signed up for a paid subscription of HP Instant Ink, however there was no option to select my free trial (and no code provided in the box). Could you help me please to ensure I can use my 6 month free trial?

Many thanks,

Alicia

[DiVicenzo1955]

Hello, I am still not clear....I have a just set up an HP Envy Pro 6400 All-in-One Series ...and, I am offered a 6-month free trial with Instant Ink. I have registered both with HP123 and Instant Ink and all the information is there but no mention of the trial. I even followed a process and printed a page off with a Redeem Code which i entered and still no sign of the Free Trial. I signed up for Light Printing - 15 pages/ month. Does this mean I am not eligible? Should I sign up for another amount?

Also, the blue light on the WiFi and under the printer is on all the time. Should this turn off when not in use?

Thanks and Kind Regards,

Barry

[Jay_G24]

Hi @DiVicenzo1955, @Alicia_09,

Could you send me an image of the promotional offer(box or the pamphlet)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Jay_G24]

Hi @Martinocom,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Martinocom]

Hi, I contacted by Phone the Italian HP Call Center and they started manually my free trial.

I suggest for users with troubles to make a call: the service is instant and they're very kind.

Thanks btw for the support and sorry for the trouble!

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[raymondo46]

I bought myEnvy6010 as a Christmas present for a family member who lives in another town, on 23 November 2020 therefore, I'm in no position to cancel my order as advised by HP, because of the cancellation of the free ink cartridges.  I knew nothing of this, neither was I informed when I purchased the printer which is still being sold by Curry's and Argos with free ink cartridges for various months, depending on the price of the printer.  The printer I purchased will not be used until Christmas Day as it is a present, so does that mean we have lost at least 1months free ink while it's sat under a 🌲 because it was purchased in November to ensure it arrived at the 🌲 on time?

Thanks and regards

Raymondo46

[JillSa]

@raymondo46 

You would need to sign up for Instant Ink within 7 days of setting the printer up versus buying the printer and then you would receive the Instant ink free trial.  So you don't need to worry that you purchased it a month before.  Just make sure the person you are giving it to knows when they setup the printer they will want to sign up for Instant Ink at the time of setup.  They will request credit card or a prepaid card to be applied at the time of setup even though you have some months free for the free trial.  This will cover any costs after the free trial is up.

Hope this clarifies.

JillSa

[Jay_G24]

Hi @Ajax89,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[byebyebaddeal]

DON'T BE HELD HOSTAGE.

I am leaving Instant Ink...  I am never buying another HP product because of this program.

Amazon has plenty of options and the cartridges work without holding you hostage...LEAVE THEM!

Add tags

DON'T BE HELD HOSTAGE.

I am leaving Instant Ink...  I am never buying another HP product because of this program.

Amazon has plenty of options and the cartridges work without holding you hostage...LEAVE THEM!

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

[DaveBage]

I'm curious as to what @ByeByeBadDeal is referring to.  Aside from the reference to being "held hostage". To what effect are you being held hostage?

[Jay_G24]

Hi @TetsudouSenpai,

I'd like to help!

To better assist -

1.  May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
2. What is the exact error you are receiving?
3. How is the printer connected to your device Wifi or USB?
4. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
5.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jay_G24]

Hi @ProudDad,

You can change the plans after or before your free trial period ends.

If you are downgrading your plan, your plan automatically changes on the first day of the next billing cycle. When you downgrade your account, your monthly rollover maximum decreases, and any rollover pages in excess of your new maximum are forfeited.

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[SaanyaJ]

• Hello, I received the pamphlet to 4 month free instant ink trial, however I'm not able to set it up. I go through the HP smart app and it takes me to the paid version despite me being within the 7 days. Today is my 7th day and I want to subscribe for the free version, please help asap if possible.

[Jay_G24]

Hi @SaanyaJ,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Dalby]

Hello, 

I just signed up for the instant ink with my new envy 6022 printer I bought today, the website said sign up now and you will receive 6 months free (I am in Spain). Now i signed up and am awaiting my welcome pack but don't see anywhere about the free trial. I signed up on hpinstantink.com as it says on a sticker on my new printer to sign up on there for 3 months free trial (on the website the offer was 6 months available until 12-31-20)

I signed up to the 50 pages plan.

If you can help me that would be great

Thanks

Sam

[micro-monkey198]

Hi, I bought a HP Envy 6234 from Currys PC World on the 22nd of December with the 7 month free trial of instant ink. I have signed up through the HP smart app but had no option of accepting the free trial so just went with 50 pages a month but my account says nothing about a free trial. Can you help me

[Jay_G24]

Hi @micro-monkey198,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[micro-monkey198]

Jay_G24 I have sent you a PM with what you asked. Thanks

[Jay_G24]

I have responded to your private message.

Please check.

[Johng19]

After registration of my new 6234 printer, then signing up for instant ink  I expected to receive my 7 months trial as advertised.

However I only have one month.

No promo code was available at the time of registration.

[Johng19]

I have just purchased a 6234 printer with 7 months instant ink.

However when I signed up it has only give me 1 month.

I have been trying to get in touch with hp about this but with no success.

This is my last resort before I take the lot back to the shop and ask for a refund