Customer is attempting to create an account in HP Smart app and have entered incorrect email address and now is ‘stuck’ on the screens below as user is not able to access the email address displayed on the page.
Edit Email link was added below the SEND EMAIL button in Account verification prompt.
Steps to resolve the issue:
Open the HP Smart app and select Scan or Print tile.
Wait until it shows the Account verification screen and click “Edit email” link.
You will be taken to the “My Account” portal as shown below. Check and correct any incorrect values. You can update username and/or email address – My Account will automatically update the other to match, unless the values were different to begin with.
Having corrected the values, you should then close the My Account portal by
closing the browser tab or window.
Then, re-start the authentication process.
HP customers are stuck in an HP Account email verification flow_rev2.docx