cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

Level 2
( Views : 929 )
Symptoms

Customer is attempting to create an account in HP Smart app and have entered incorrect email address and now is ‘stuck’ on the screens below as user is not able to access the email address displayed on the page.

1.png        2.png

 

 

Solution

Edit Email link was added below the SEND EMAIL button in Account verification prompt.

Steps to resolve the issue:

 

  1. Open the HP Smart app and select Scan or Print tile.
  2.  Wait until it shows the Account verification screen and click “Edit email” link. 3.png
  3. You will be taken to the “My Account” portal as shown below. Check and correct any incorrect values. You can update username and/or email address – My Account will automatically update the other to match, unless the values were different to begin with.4.png
  4. Having corrected the values, you should then close the My Account portal by

    closing the browser tab or window.

  5. Then, re-start the authentication process.

Contributors
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation