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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Heather_2020
Level 3
‎10-28-2020 06:51 AM
Views : 23,735
100% helpful (1/1)
Symptoms

Customer is attempting to create an account in HP Smart app and have entered incorrect email address and now is ‘stuck’ on the screens below as user is not able to access the email address displayed on the page.

1.png        2.png

 

 

Solution

Edit Email link was added below the SEND EMAIL button in Account verification prompt.

Steps to resolve the issue:

 

  1. Open the HP Smart app and select Scan or Print tile.
  2.  Wait until it shows the Account verification screen and click “Edit email” link. 3.png
  3. You will be taken to the “My Account” portal as shown below. Check and correct any incorrect values. You can update username and/or email address – My Account will automatically update the other to match, unless the values were different to begin with.4.png

  4. Having corrected the values, you should then close the My Account portal by

    closing the browser tab or window.

  5. Then, re-start the authentication process.

 

.

:LightBulb:We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

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