HP customers are stuck in an HP Account email verification flow

[Heather_2020]

Symptoms

Customer is attempting to create an account in HP Smart app and have entered incorrect email address and now is ‘stuck’ on the screens below as user is not able to access the email address displayed on the page.

       

Solution

Edit Email link was added below the SEND EMAIL button in Account verification prompt.

Steps to resolve the issue:

1. Open the HP Smart app and select Scan or Print tile.
2.  Wait until it shows the Account verification screen and click “Edit email” link.
3. You will be taken to the “My Account” portal as shown below. Check and correct any incorrect values. You can update username and/or email address – My Account will automatically update the other to match, unless the values were different to begin with.

4. Having corrected the values, you should then close the My Account portal by

   closing the browser tab or window.

5. Then, re-start the authentication process.

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We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

[E9Luke]

I have a similar problem. I'll try to explain. Over the past couple of years, I've returned to the forum with one question or another. Sometimes, months pass before I visit again. When I return and try to log back in, the login asks for the user name, of course. I put in what I'd written down for my user name, but the system responds with something like "Invalid username or password." I have no idea whether the problem lies with my username or with my password. So I turn to the Keychain Access app on my MacBook Pro, which I use to generate and store strong passwords.

Now, let's say I started out with a username such as Bob1234. The HP Community login keeps tossing back nonsense usernames, such as LHMWZW. I never used such a username—where do these things come from? Now I have a collection of these autogenerated "usernames"—eight, at least—and none of them seem to work with the site I want to use.

Last night I wrote a new post in response to one I'd started months ago. Tonight, I got a private message in response to my most recent post. I'd like to read the private message and perhaps reply to it, but I can't log in. The message in my inbox opens with "Hello Caesar3," and I've tried without success to log in.

To add to the frustration, HP has me logging in to all these different accounts: HP Home & Office, HP Forums, HP ePrint, HP Instant Ink. It would be helpful if I could set up one account for all this stuff. I'd like to add that the problem I've described is unique to HP. No other enterprise that I've used generates these wacko usernames. Can someone please help me sort out this mess. 

[erico]

I have three accounts. The root cause was moving from Europe to the US and having an HP Smart Ink account there. It is a dollars and Euro issue with banking, even though I used the same credit card in Europe and the US.

When I had a need for a new account after finally being able to cancel my HP Smart Ink  account from Europe with HP NL, I created one. I needed a Smart Ink and Smart Toner account. It took the expert and able assistance of HP Subject matter Expert employees to  finally resolve the problem of my not being able to have more than one type of printer in the HP Smart Ink and Toner app.

It is unfortunate that I am unable to use differing HP apps and the comunity with a single Username and password, but that is the case. I have just accepted the fact that to date I have numerous HP logons and passwords to accomplish different objectives.  Such is life.