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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
JessikaV
Retired
‎06-15-2022 05:17 AM
Views : 2,989
34% helpful (3/9)

Hi, 

HP printers - 'Something unexpected happened' message during sign-in

When signing in to your HP Smart or Instant Ink account, a Something unexpected happened message displays, and you are unable to sign in.

 

hpsmart-ss-something-unexpected-happened-signin-error (1).jpg

There might be an issue with your account sign-in credentials. Contact HP Customer Support for further assistance.

If either a UU_400_EB000U0004 or OW_500_OWSID00001 error code displays with the message, select HP inkjet printers or HP LaserJet printers for more troubleshooting information.

 

JessikaV
HP Support Community Administrator

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