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Guidelines
Is your printer showing an error message? Click here for tips and tricks!
JessikaV
HP Administrator
‎06-15-2022 05:17 AM
Views : 2,461
25% helpful (2/8)

Hi, 

HP printers - 'Something unexpected happened' message during sign-in

When signing in to your HP Smart or Instant Ink account, a Something unexpected happened message displays, and you are unable to sign in.

 

hpsmart-ss-something-unexpected-happened-signin-error (1).jpg

There might be an issue with your account sign-in credentials. Contact HP Customer Support for further assistance.

If either a UU_400_EB000U0004 or OW_500_OWSID00001 error code displays with the message, select HP inkjet printers or HP LaserJet printers for more troubleshooting information.

 

JessikaV
HP Support Community Administrator

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