-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
- HP Community
- HP Support Community Knowledge Base
- Printers Knowledge Base
- Printers Knowledge Base
- HP printers - 'Something unexpected happened' message during...
Hi,
HP printers - 'Something unexpected happened' message during sign-in
When signing in to your HP Smart or Instant Ink account, a Something unexpected happened message displays, and you are unable to sign in.
There might be an issue with your account sign-in credentials. Contact HP Customer Support for further assistance.
If either a UU_400_EB000U0004 or OW_500_OWSID00001 error code displays with the message, select HP inkjet printers or HP LaserJet printers for more troubleshooting information.
JessikaV
HP Support Community Administrator

Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.