• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Print Quality Down? Restore It Fast with Simple Cartridge Cleaning Tips! Click here to check it out!
ShlomiL
Level 17
‎09-29-2020 12:09 PM
Views : 23,917
0% helpful (0/2)
Question

Having problems connecting an HP printer to a Verison FIOS router lately, since a router update, due to Wireless Security or a No Filtering error?

Answer

Try disabling the router's SON Self-Organizing Network feature and then check for any difference connecting the HP Printer, see 'Self Organizing Network Frequently Asked Questions  >> Do I have the ability to turn SON off?' section, then check if you are able to connect:

https://www.verizon.com/support/residential/internet/equipment/network-extender/son

 

I could see many users with different HP Printers describing this exact same behavior lately after a recent router update, and multiple users reporting this to resolve the connection problem.

 

Thanks much to @kristirice73 for sharing the personal experience while troubleshooting!

 

:LightBulb:We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

 

Shlomi

Tags (1)
Was this article helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.