I forgot my printer's wireless password

[John_Getzke]

There are two main passwords to consider:

- The WiFi password on the printer for Wireless Direct connections

- The WiFi password on your home network that the printer would use to connect to your WiFi

WIreless Direct Password

Wireless Direct is used to connect a wireless device to the printer's local WiFi network.  The printer is only visible to the Wireless Direct connected devices.

If you want to clear the Wireless Direct password then perform the Restore Defaults function from the control panel of the printer.  This should reset the printers WiFi password and allow you to look up the new one.  The steps to perform Restore Defaults can be looked up in the User Guide for the printer at http://support.hp.com. 

Home WiFI Password

The home WiFi password is used to connect the printer to your home wireless network.  This makes the printer visible to all network devices, both wired and wireless.

If your goal is to connect your printer to the same home network as the rest of your personal devices then the first step is to confirm the current home network WiFi password.  Next, go to the control panel of the printer and review the wireless connection options that are available.  Scan the air for your home network and then enter your home networks WiFi password when prompted.  HP cannot assist you with the lookup or confirmation of your home WiFi password.

Admin Password

The Admin password is used to access the Admin area of the Embedded Web Server and some of the restricted areas of the printers control panel.  The Admin password is required administration level changes to the printer such as adjusting the security, networking and enabling/disabling features. 

Resetting the Admin password requires physical access to the printer and a higher level reset known as NVRAM or COLD resets.  Each model has a unique Cold Reset process that is documented in the Service Manual.  The best way to obtain this reset process is to contact HP directly (warranty) or start a thread in the forums for you model (no warranty).  

Print Server Security

Shared printers are often setup and delivered through a Print Server.  A Print Server can be a shared workstation, dedicated server or an appliance running software with various features.  Print Servers control who has access to the print queue by userID and password.  These UserID's and passwords are often the same credentials used to authenticate to a users Machine or enterprise network.  These credentials are normally only requested when users try to add the network printer to thier machine.

Check with your Print Server Administrator for this one.  HP cannot assist you with the lookup or verification of print server security settings.

We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

[mjgallery]

I can't figure out how to use the keys on the touch screen to type in my wireless password.  For example, I want to type "0"

but the key that is shared by 9 and 0 will only give me "9".

I know this is a dumb question, but I really can't figure how to toggle options for keys that share two options.

[Cam19]

I am not happy. My 8610 says that I need a PIN. And there is no way to get one. So I cannot email my copies. I have read several instructions and my problem is NOT the PW for my FiOS connection in my house. It's just access to get the printer to respond to the EMAIL mode.  Cam

[TEJ1602]

@Cam19, Welcome to HP Support Community!

There are two different versions of the scan to email.

The first is software related. You would touch scan then scan to email to access this version.

You would have to reset this version from either a connected computer that has the software installed or from the printers EWS (Embedded Web Server).

The other version is accessed by touching Apps then Scan to email.

This version can be prompted for a pin reset from the front panel.

This version will not allow you to remove emails one at a time.

It's all or nothing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mac70]

I need help as the person who set up my printer has lost the password. I have recently changed ISP and obviously my printer is not connected to the my mac. It is essentially offline.

I tried to reset it today based on the instructions by virtual assistance. However I could not get past stage one, when I press the wireless button, The menu come up.

Says not Connected.

SSID:  gives previous name 

Hardware Address

Wireless Printing:

On (With Security

On the bottom it gives me two options.  One is to press OK and the other is Wireless Menu.  When I press OK the wireless light starts flashing but when you print does nothing. And when you press Wireless Menu it asks for a password which I do not have.

What can I do please?

The printer is a LaserJet 200 colour MFP M276nw

Appreciate your help

[MLBMM]

I've followed numerous instructions, videos, chat etc and cannot obtain my HP Officejet Pro 7740 password. There is no network key when I followed the instructions. I have the print screen. 

[Kumar0307]

Hi @Phil210

Welcome to the HP Support Community. I'd be happy to assist you.

• Which password are you referring to?
• Kindly send a picture of the same in your next post to assist you better.
• How is the printer connected to the MAC?
• If you are trying to connect the printer to the MAC wirelessly, use the wireless password of your wireless router.
• To know how to find your wireless password, kindly refer to this document.
• If you do not have access to a wireless router and would like to connect the printer and the MAC wirelessly, use Wifi-Direct as suggested in this document.
• The default password for wifi-direct is 12345678.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[itsey2000]

Thank you so much. It clears this up and I'm great ful to have hp product.