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‎02-09-2022 09:54 AM - last edited on ‎02-13-2022 04:40 AM by Retired

HP Recommended
Product: Officejet Pro 9014

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

 

Original topic URL: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/01B3B8E6-Blue-Screen-Error-... 

 

I have same issue on my HP Officejet Pro 9014 (still in warranty).

Can you help me sending a private message with the instructions, please?

Category:
1 REPLY 1

‎02-14-2022 11:40 AM

HP Recommended

@Massimoprinter

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 


I am an HP Employee

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