01B3B8E6 Blue Screen Error On Start Up

[JesseB28]

I have an Officejet Pro 9025 printer that goes to a blue screen with an error: 01B3B8E6 on startup. I cannot bypass this error. I have tried unplugging with unit turned off and waiting over a minute with the cord out of the socket as well as taking cartridges out and doing the same. It just comes right back on the the same screen with an error.

[Echo_Lake]

@Carol166

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are receiving a "01B3B8E6" error on the printer screen. We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Achime]

I have the same issue - cancelled ink service and installed own cartridges... 

no printer just displays blue screen with error message 01B3B8E6,

does not even initiate and let me remove cartridges 

[Echo_Lake]

@Achime

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[Bozoklubabareis]

HP officejet pro 9014

Ich habe gebraucht gekauft. Ich habe auch gleich Probleme! Wie kann ich weiter machen? 

[Echo_Lake]

@Bozoklubabareis

Welcome to the HP Support Community.
 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question. Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.
 

If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" button.
 

Have a great day!

[PhantomRv]

I have the same issue - unplugged and the same blue screen pops up.

Can I get the directions to reset my printer?

Thanks!

[Echo_Lake]

@PhantomRv

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are receiving a "01B3B8E6" error on the printer screen. We can perform a factory default on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Busterblaster]

I have the same exact problem also. Everything is locked up and I can not press anything. I unplug for 60 sec and plug back in and nothing change. The ink does not even move when I open front panel either. It is in lockdown mode for some reason? What do I do?

Also had code B834907E

[sandytechy20]

@Busterblaster

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here