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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
OfficeJet Pro 9015e
Microsoft Windows 11

Getting blue screen
Flashing lights

Error code 042F34E8

Replaced one ink cartridge with compatible cartridge purchased at Meijer.  

 

962 Yellow

Immediately received alert from printer regarding trouble communicating with cartridge.  
Verified it was securely implanted.  

Restarted printer and began receiving errors.  
Current error is different than the first one, but I didn't write it down.  
Web search indicated to power down printer.  Remove power cord.  Depress power button for a length of time to clear residual charge.  

I've done that twice.  

Now it comes on and begins performing check before erroring out into this state.  

This is beyond ridiculous.  
Also, couldn't add my Printer to my product profile.  
I won't enter the serial number here, but the model is 9015e All In One OfficeJet Pro.  

Seems very Pro.  

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