0x6100004a Contact HP error message

[gbergwashere]

OfficeJet Pro 6970:

Turns on and states paper jam, though none present.

States printer turned off incorrectly.

Cartridge carriage does not move when lid lifted.

Error 0x6100004a Contact HP error message persists.

 

[zoey7886]

@gbergwashere, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding 0x6100004a error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Make sure the cartridge access door is closed

To avoid errors or other problems, make sure the cartridge access door is fully closed.

Open the cartridge access door.

Remove the paper path cover, and remove any torn paper, labels, or other obstruction that might be inside.

Reinsert the paper path cover, making sure it is fully inserted into the printer so that it does not interfere with closing the access door.

Close the door, ensuring it is fully seated.  

Please refer to this document for more information: HP OfficeJet All-in-One Printers - '0x6100004a' error after a paper jam message | HP® Support

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,