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0x6100004a error on the HP deskjet pro 6830?

HP Recommended
HP inkjet pro 6830
Microsoft Windows 10 (64-bit)

Hope someone can help with an issue I'm having with my HP inkjet Pro 6830 printer. There's an error; 0x610004a, its coming up every time i power up the printer and i have no idea why and how to fix it. I just went out to purchase new cartridges to replace the existing one but, the error still occurs. I would appreciate any help in resolving this annoying problem. Thanks. 

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HP Support Agent
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@Gio1234

 

Welcome to the HP support community.

 

Remove the ink cartridges, and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

Update the printer firmware

Here are the steps:- Click here

 

Refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Thank you for responding to my message. I followed your steps to resolve the issue however, even with many tries, it did not correct the problem. Should you have an alternative solution, please let me know. Best.  

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@Gio1234

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

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