0x6100004a error

[Elal613]

Change ink now can’t print error 0x6100004a

[A_Gayathri]

Hi @Elal613,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the 0x6100004a error on the HP OfficeJet Pro 6968 typically indicates a carriage jam, which can be caused by physical obstructions, an issue with the printhead, or incorrectly seated cartridges. Here’s a step-by-step troubleshooting guide to resolve the issue:

1. Restart the Printer

1. Turn off the printer and unplug it from the power source.
2. Wait for about 2–3 minutes to allow the printer to fully reset.
3. Plug the printer back in and turn it on.
4. Check if the error is resolved.

2. Inspect the Carriage Path

1. Open the printer’s access door to locate the cartridge area.
2. Ensure the carriage (the mechanism holding the cartridges) moves freely from left to right.
   • If it’s stuck, gently push it to the center.
3. Look for and remove any paper jams or obstructions in the carriage path.

3. Reinstall the Cartridges

1. Open the cartridge access door and remove all the cartridges.
2. Inspect the cartridges for damage, such as leaks or tears in the electrical contacts.
3. Wipe the electrical contacts on the cartridges and the printer with a lint-free cloth slightly dampened with distilled water.
4. Reinstall the cartridges, ensuring they click into place properly.
5. Close the door and check if the error is resolved.

4. Clean the Printhead

1. Remove the cartridges and set them aside.
2. Carefully remove the printhead (refer to the printer’s manual for guidance).
3. Clean the printhead contacts with a lint-free cloth dampened with distilled water.
4. Reinsert the printhead and reinstall the cartridges.

5. Reset the Printer

Perform a partial reset:

1. Disconnect the power cable while the printer is on.
2. Press and hold the # and 3 buttons on the printer.
3. While holding the buttons, reconnect the power cable and turn the printer on.
4. Release the buttons once the printer restarts.

6. Update the Printer Firmware Update the firmware on an HP printer

1. Download the latest firmware update for your printer from the HP Support website.
2. Follow the instructions to install the update.
3. Check if the error is resolved.

7. Perform a Factory Reset

1. Navigate to the Settings menu on the printer’s touchscreen.
2. Select Printer Maintenance or Tools, then choose Restore Factory Settings.
3. Confirm the reset and allow the printer to restart.

I hope this helps. 

Take care and have a good day.

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