0x6101011be6

[kitoy]

Hi all, I bought a used Hp c309a printer bought as is. Always had this error please see quoted below.

I already downloaded or updated the software through online only because I don’t have the cd. I’ve had tried resetting the power, checking if there are paper being jammed but nothing and still that error message keep coming. So I did not have a chance to really use the printer. Also I should mention that the cartridge “carrier/holder” is stuck on the right side and I don’t want to force it to move to the center.

I hope someone can help me solve this.

Sincerely,

kitoy

“!General printer error.

0x61011be6

Refer to printer documentation”

hi, 

[Kumar0307]

@kitoy, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to use this printer due to this error. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you have tried the steps mentioned in these documents - Carriage jam or E3 error and Error Code '0x610000f6' Message Displays for HP Photosmart Plus All-in-One Printers

If the error persists, I'm afraid  this is a hardware failure. If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

You may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!