0x61011be5 general print error

[andyzp]

I received General Print Error ox61011be5 after replacing the ink cartridges. Also the cartridge carrior will not center when the door is open.

[Jeet_singh]

@andyzp,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are getting "0X" error message on your HP Photosmart printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

In the meantime, let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Alternatively, I would suggest you try to follow the steps suggested in the support document for - A 'Carriage Jam' or '0X610000F6' Message Displays for HP Photosmart D5460, D5463, and D5468 Printers

If you have followed the steps suggested and still having the issue, I would suggest you contact our HP phone support for further assistance.

HP Support can be reached by clicking on the following link: 

1. Click on this link – www.hp.com/contacthp/
2. 2) Click on “Continue as guest”.
3. 3) Enter the serial of your device.
4. 4) Select the country from the drop-down.
5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

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And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,