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‎05-30-2023 03:28 PM

HP Recommended

I have a very old but in perfect working order Photosmart Premium C309a. 

It had a rare paperjam, and some of the ink cartridges (non-original, as usual) were very low/empty.

I removed the paperjam (intact) and since then won't do anything other than show me the error message 0x61011bec "General Printer Error". 

I managed to get two of the 4 cartridges out to change them, but the sliding thing holding the cartridges keeps disappearing out of reach so I can't remove the other two, or put anything back in.

Its now got only 2 cartridges in it and I can't make the slider stay central so that I can change them. Of course I get alternate error messages advising me that the cartridges are missing, alongside the above error code. 

I removed the power cables, waited 2 mins before putting them back in but nothing's changed. I don't know what else I can do. Please help - this is seriously disrupting my business! 

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