• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-30-2023 03:28 PM

HP Recommended

I have a very old but in perfect working order Photosmart Premium C309a. 

It had a rare paperjam, and some of the ink cartridges (non-original, as usual) were very low/empty.

I removed the paperjam (intact) and since then won't do anything other than show me the error message 0x61011bec "General Printer Error". 

I managed to get two of the 4 cartridges out to change them, but the sliding thing holding the cartridges keeps disappearing out of reach so I can't remove the other two, or put anything back in.

Its now got only 2 cartridges in it and I can't make the slider stay central so that I can change them. Of course I get alternate error messages advising me that the cartridges are missing, alongside the above error code. 

I removed the power cables, waited 2 mins before putting them back in but nothing's changed. I don't know what else I can do. Please help - this is seriously disrupting my business! 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.