0xc19a0023

[Holymolley]

I need help with printer. 0xc19a0023

[Hawks_Eye]

Hi @Holymolley 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

The error code 0xc19a0023 on your HP OfficeJet Pro 8720 typically indicates an issue with the printhead or ink system. 

Here are steps to troubleshoot and resolve the problem:

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds, then plug it directly into a wall outlet (avoid surge protectors).
• Turn the printer back on and check if the error persists.

Reseat the Printhead:

• Open the printer and carefully remove the ink cartridges.
• Lift the latch to remove the printhead and inspect it for any damage or ink buildup.
• Reinsert the printhead securely and reinstall the ink cartridges.

Clean the Ink Cartridge Contacts:

• Use a lint-free cloth dampened with distilled water to gently clean the contacts on the ink cartridges and the printhead.
• Allow them to dry completely before reinstalling.

Update Printer Firmware:

• Visit the HP Support page for your printer model and download the latest firmware update.
• Install the update to address any software-related issues.

Run a Diagnostic Test:

• Access the printer’s menu and run a diagnostic test to identify any hardware or software issues.

Let me know how these steps work for you or if you need further guidance! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye