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‎06-23-2020 11:03 AM

HP Recommended
Product: HP notebook
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased HP Ink advantage 2130, post installation when it did not shoot a print I tried HP troubleshooting  where error in device status was identified, it says your printer is in error state. how should I fix this, tried restarting the printer , unplugging USB and power cord. but no help

1 REPLY 1

‎06-27-2020 10:40 AM

HP Recommended

@PDutta, Welcome to the HP Support Community!

  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
  • Do you have any blinking lights on the printer?

If you are able to make a copy, the printer is working fine. this could be a driver issue.

Re-insert the ink cartridges.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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