250 gram photo paper gets stuck is it too thick?

[doylam]

my printer wont accept 250 gram photo paper it just gets stuck.

do i need to use thiner paper?

[The_Fossette]

Hi @doylam,

Welcome to Hp Forum! 🙂 This is a great place to find answers.

I will be glad to help you with your HP Deskjet 2542 All-in-One Printer.

I understand that you are trying to use 250gm photo paper and it is getting stuck.

I have checked the product specification it does support photo paper up to 280 g/m² (75 lb).

You can follow the below steps to resolve the issue.

Step 1: Cleaning the printer's paper feed rollers with an automated utility can help clear paper jams:

• Remove paper from the input tray.
• Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button seven times, and then release the Power button.
• The printer makes noise for approximately one minute. Wait until the printer stops making noises before you proceed.
• Load paper into the input tray.
• Try to print. If the error persists, continue to the next step.

Step 2: Manually clean the paper feed rollers:

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

• Gather the following materials: A long, lint-free cotton swab, distilled or bottled water (tap water might damage the printer)
• Turn on the printer.
• Disconnect the power cord and any cables from the rear of the printer.
• Raise the input tray.
• Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
• Lightly dampen the cotton swab with water, and then squeeze any excess liquid from the swab.
• Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
• Allow the rollers to dry completely (approximately 10 minutes).
• Reconnect the power cord and any cables to the rear of the printer, and then turn on the printer.

Try to print. If the issue persists, use this link to further troubleshoot the issue.

Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Have a great day! 🙂

[doylam · Accepted solution]

thanks for the info,seems to work most of the time with option 1.but i have to "help the paper in " sometimes

Iwill try option 2 if it persists

regards Alan

[sandytechy20]

@doylam

Thanks for the reply.

I appreciate your time and effort.

Yes try the above mentioned steps and let me know if you need more assistance.

Cheers,