2545 ink advantage doesn't recognize color cartridge

[tanks1]

2545 ink advantage doesn't recognize color cartridge. Its a 3yrs old orinter. It was working fine till recently, then stopped recognising color  cartridge all of a sudden. I changed the cartridge to a brand new one (bought from flipkart) with no change. Then i got another cartridge from local vendor - even that didnt solve the problem. The amber light keeps flashing and printer doesn't print or communicate with computer or mobile phone. If i remove color cartridge then i can print black and white prints.

How can i solve this issue? 

[Raj1788]

@tanks1

Welcome to the HP Community

Clean the cartridge contacts.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Press the Power button to turn on the printer.

3. Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

   

4. Disconnect the power cord from the rear of the printer.

5. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

   

      CAUTION: 

   Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

6. Hold the ink cartridge by its sides.

   

7. Inspect the contacts for ink and debris buildup.

8. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.

      CAUTION: 

   Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

9. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

10. Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.

    1. Copper-colored contacts

    2. Ink nozzles (do not clean)
       

11. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.

12. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

13. Clean the contacts in the carriage.

    

14. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

    NOTE: 

    Make sure that the ink cartridge is not left out of the printer for more than 30 minutes.

15. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

    

16. Push the ink cartridge forward into its slot until it snaps into place.

17. Repeat these steps to clean and then reinsert the other ink cartridges.

18. Close the ink cartridge access door.

    

19. Reconnect the power cord to the rear of the printer.

20. Press the Power button to turn on the printer if it does not turn on automatically.

Keep me posted, how it goes!

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Have a great day!

Cheers:)