3830 office jet is completely shutting off when it attempts to feed paper to print.

[Cre8tive2]

My office jet 3830 recently is powering off completely as it attempts to do a paper feed.  This happens when I issue the “print” command from adobe on my iPad.  All software and firmware is latest version..  to correct, if I unplug printer, shut down my iPad, then restart printer, iPad and attempt to print, it sometimes works….sometimes I have to do this multiple times. Any ideas?

[A_Gayathri · Accepted solution]

Hi @Cre8tive2,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue of your HP OfficeJet 3830 shutting off completely during the paper feed might be due to one of the following causes:

Power Supply Issue

• The printer may not be receiving a stable power supply. Ensure the printer is connected directly to a wall outlet (not a power strip or surge protector). Unstable voltage can cause the printer to shut off during high-power operations like feeding paper.

Hardware Malfunction

• A faulty power module or internal hardware issue could cause this problem. The strain of feeding paper might trigger an internal fault, shutting the device down.

Paper Feed Mechanism Issue

• The paper feed rollers or sensors could be stuck, misaligned, or damaged, causing the printer to misinterpret the situation as an error and shut down.

Overheating

• Prolonged or repeated printing attempts can sometimes cause the printer to overheat, triggering a safety shutdown.

Firmware Glitch

• While you've confirmed that your firmware is up-to-date, a glitch or corruption in the firmware can still cause unexpected behavior.

Troubleshooting Steps:

Inspect the Power Source

• Plug the printer directly into a wall outlet.
• Try a different power outlet to rule out voltage issues.

Reset the Printer

• Disconnect the printer from power, wait for at least 60 seconds, and then plug it back in.

Check the Paper Path

• Inspect the paper tray and internal rollers for jams or obstructions.
• Clean the rollers with a lint-free cloth slightly dampened with distilled water.

Perform a Power Cycle

• Turn off both the iPad and printer. Disconnect the printer from power and leave it unplugged for 5-10 minutes before reconnecting and restarting.
• Restart the iPad before attempting to print again.

Run a Hardware Diagnostic

• Access the printer's control panel and run a diagnostic test, if available.

Reinstall the Printer

• Remove and re-add the printer on your iPad to ensure there is no connection issue.

Test with Another Device

• Print from another device (e.g., a computer or smartphone) to determine if the issue is isolated to the iPad.

Factory Reset

• As a last resort, perform a factory reset on the printer. Be aware that this will erase all settings and preferences.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Cre8tive2]

Thanks for the comprehensive list of steps to take!

[A_Gayathri]

HI @Cre8tive2,

Thank you for your response.  That's great! If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!