4100e still printing from last night?

[madiep]

i've got a 4100E all-in-one printer. last night i tried to print a google sheet item from my phone. my printer only printed pages 3 and 4  of the 4 total pages. i didn't worry about it. today, 3 times so far, my printer has printed half of the 2nd page. i don't know why. i haven't tried printing again. there's nothing in my print queue. any ideas?

fwiw, my info light is on, if that matters at all. 

[Anand_Andy]

Hi @madiep,

Welcome to the HP Support Community

I understand you are facing an issue with your HP DeskJet 4100e All-in-One printer. Not to worry I will help you to get a resolution to resolve the issue.

As you mentioned that you are having difficulties printing from your phone.

To assist better:

• could you please help me with the operating system running on your phone?
• May I know from what application are you trying to print?
• Are you able to print fine from any other application?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP printers - Slow printing

Hope this helps! Keep me posted. 

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