4500 Officejet printer did not turn on

[DAVID7772]

Hi.

Because of a 4500 Officejet printer malfunction -

"HP Officejet 4500: Print Cartridge Problem: (black) Refer to device

"documentation to troubleshoot

I tried the solution in the video: https://www.youtube.com/watch?v=I4-m_RLdRE4.

After entering code * # 123 and resetting settings, the printer is turned off and I cannot turn on the printer.

All printer power system is working properly. I unplugged the cables and reconnected but the printer did not turn on. What should I do?

Thanks in advance.

[The_Fossette]

@DAVID7772,

I reviewed your post and I understand that the printer is not powering on.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, I recommend you replace the power cable and check.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[DAVID7772]

Thanks for your response. 
I did all the steps, including replacing the power cord, but the problem remained. The printer is not working.
Is there any code to "wake up" the printer?
Thank you.

[The_Fossette]

@DAVID7772,

It looks like a hardware issue, I recommend you contact support to check the available service options for your printer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[DAVID7772]

I will make the recommendations. I thank you very much for your help and response. Wish you a pleasant day.

[The_Fossette]

@DAVID7772,

You're welcome!

Cheers!