4520 Envy Error

[Z3n1th]

I have issues printing. I get "User Intervention Needed" popoup from Windows whenever I go to print. I have uninstalled and reinstalled HP drivers several times. When I run HP Print and Scan DR 5.1 it says I have a printer installed that really isn't. The C 309 is no longer installed. I have to stop spooling and restart to get my 4520 to work  EVERY TIME.

[Raj1788]

@Z3n1th

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, click on this link: https://support.hp.com/in-en/document/c00113719 and follow the troubleshooting steps that could help in fixing the issue.

Keep me posted, how it goes! However, we'll try and follow up in next 24 to 48 hours to doublecheck on the issue.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Z3n1th · Accepted solution]

I called HP (I have 38 days left of Warranty)..they determined that since I'm only running 1 ink cartridge instead of 2 it was creating a conflict. It now works as it should. THX!

[Raj1788]

@Z3n1th

Thanks for the reply,

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

 Take care now and do have a fabulous week ahead.

 :)Cheers:)