4630 Inket skipping lines and unreadable characters

[fordrollo]

I just upgraded to High Sierra on my MacBook Pro.  After a couple of pages of unreadable printing, I put a new HP black cartridge in. My color cartridge is fine.  I ran the head cleaning, alignment and scanned the page.  Test page came out perfect.  Printing emails and Quicken reports result in missing lines, skipped lines, ragged characters that look like ink problems.  What's up?

[senan6806]

@fordrollo

A warm welcome to HP Support Community!

Since you don't see any print quality issues on the test page, it's possible that its an issue with the applications that you are using to print or the printer driver installed on Mac. Updating software on Mac, removing the existing printer driver and then setting up the printer with Apple AirPrint may resolve the issue. Here is how to do it:

Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how it goes! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!