4652 printer cannot print using one black cartridge only after upgrade

[Bergon]

Cannot print in 4652 Officejet printer, since I did installed HP upgrade send to my computer. I use just one black cartridge. The color cartridge was remove long time ago and it was working perfect. Last time it happens the same HP cut. serv. did help me to reestablish printing. Now my printer isout of warranty and they want me to pay for something is Hp fault (hte upgrade). I use Window 10 64bits, Pavillion PC. 

[Dvortex]

Hello, @Bergon - Hope you are well 🙂
 

Thanks for your continued participation on the HP Forums! I’d like to help!

Going through your post, I understand that you facing issues with the new black cartridge for the printer. Try performing a power drain on the printer as suggested below:
 

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, try the steps listed below: http://hp.care/2tRB6r6

Thanks, I will watch for your reply!

Good luck 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Bergon · Accepted solution]

Dear Kudos O,

Finally my 4652 Officejt is working properly.

It took two actions: 1sr, to drain the system umpluging the power cord and plugging again in the wall.

After that the printer work once, the stop working again.

2nd. Afyer all that, I did follow instructions to clean the copper contacts with a coffe filter and destilled water. I did clean both, the copper contacts in the cartridge and also in the printer contacts. After that, I left the printerr dry for over 30 minutes. Then I tested and it did print perfect.

The printer was always telling me there was a problem in the printer that needs my attemntion. If possible, the designers could include a signal identifyuing the copper contacts need cleaning.

Thanks again, Kudos O. You did a great job.

Sincerely,

Bernardo Gonzalez

[Rainbow23]

Hi @Bergon,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.

[Bergon]

4652 printer fails again. I did drain the system again, unplugging and plugging in the wall. It didn't work. I did open the cartridge compartment, pull out the black cartridge and installed again and the printer printed the document that fails before. 

Something is failing in the cartridge. I will try with another cartridge.

I did try a second cartridge. The printer went into the process to align the cartridge, then scan the aligned page, then failed again. 

I did drain the system again. It didn't work. 

I went to the cartridge compartment, I did unistalled and install the cartridge again. It did work.

Seem to me that I have to uninstall and install the cartridge again everytime I need to make a copy. That is very inconvenient.

Still the printer at the time of printing is telling me that the printer has an issue that needs my attention.

Please help me.

Sincerely,

Bernardo

[Rainbow23]

Hi @Bergon,

Thank you for your reply, I'll be more than glad to help you.

I understand that you need to uninstall and reinstall the cartridges every time you make a copy.

I will send you the steps to perform a semi-full reset in a private message.

Please check your private message icon on the upper right corner of your HP Forums profile.

Next, to your profile name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this private message box is not monitored.

You have a good day.