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‎05-09-2019 09:43 AM - last edited on ‎05-09-2019 03:16 PM by Retired

HP Recommended

i have done all the steps in replacing the ink cartridge, shutting it down putting new ink cartidge in and out.  

 

It is still giving me an error message stating remove and reinstall to make sure it is correctly installed??

 

What am I suppose to do now??  This is for a business and I can  not move on with my day???

1 REPLY 1

‎05-10-2019 02:30 PM

HP Recommended

@NicoleChenet

 

Welcome to HP Community

 

I suggest you update the Printer Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930...

 

If the issue persists we will perform a Semi Full Reset

 

Since these steps are specific to your printer, I will send you the instructions in a private message

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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