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‎06-21-2020 06:48 PM

HP Recommended
Product: MFP M477fnw
Operating System: Microsoft Windows 7 (64-bit)

After turning on my printer the touchscreen displays:

 

  1. The normal HP progress bar (black and white logo)
  2. "Initializing" with the color HP logo
  3. "49 Service Error - Turn off then on"
  4. then the printer restarts itself.

 

This loop continues until I physically turn off the printer with the power button or by unplugging it.  This started about a week ago after ~1.5 years of flawless behavior.  All of the advice I see for "49 service error" involve changing the configuration on the printer or updating the firmware.  I can't do either of those because the printer doesn't fully start.

 

The printer is configured to connect via wifi.  From my router's dashboard, I can tell the printer never connects to wifi before it restarts itself.

 

What should my next steps be?

1 person had the same question
1 REPLY 1

‎06-21-2020 10:38 PM

HP Recommended

About the best option might be to do an NVARM reset. Look for a private message

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