4x5 label format, bottom of label is getting cut off

[LDuffin]

I have been printing labels on my printer for a long time now.  I have not changed any settings on my end, but the bottom 1/2 inch of my label is getting cut off.  I use 4x5 settings with fit to printable area.  I noticed in the past week, when looking at the print preview that there is a top margin where there wasn't one there before.  While I have all the information on the label for the post office, the label looks incomplete.  

[sandytechy20]

@LDuffin

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

Did you try to print on regular paper and check if that prints fine?

[LDuffin]

Chrome OS

[LDuffin]

Printing on regular paper is fine, it's just labels that are having an issue. And this is recent issue, I have been printing labels like this for over a year.

[sandytechy20]

@LDuffin

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Uninstall and reinstall the printer from your Chromebook

Refer to this HP document for steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[LDuffin]

I tried that and my printer already has the latest firmware downloaded. 

[sandytechy20]

@LDuffin 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers