4x6 photo on the 4x6 photo paper is not printing within the margins

[Mags251]

Hi,

I'm trying to print a 4x6 photo on 4x6 photo paper using my HP Deskjet 41130e printer. However, every time I print, it adds a thick white border at the top, sides, and bottom of the photo. I've tried various page setup options, but nothing seems to work. I'm using the HP Smart App on my phone to print.

I've noticed that many other HP customers have experienced the same issue (they've uploaded pictures). It appears to be a bug with HP printers, as numerous customers are reporting the same problem and we all cant be wrong. Can you please provide a solution for this issue? Thanks

[Garp_senchau]

@Mags251, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

In HP Smart App (on phone):

Set Paper Size: 4x6 in (not 4x6 with tab)

Set Paper Type: HP Photo Paper

Toggle Borderless Printing ON (turn off/on again if needed)

Preview before printing – if borders show, they’ll print.

Print from a PC (works more reliably):

Use HP Smart or Windows Photos.

Select 4x6 borderless – this usually works perfectly.

Check paper alignment:

Paper must be loaded glossy-side down.

Ensure guides are snug.

Update firmware and app:

In HP Smart: Printer Settings > Advanced > Tools > Firmware Update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,