5660 Envy won't print

[JohnB67]

Both ink cartridges replaced. After replacing, printer makes correct noises but nothing prints.

[Sneha_01]

Hi @JohnB67,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 5660 printer isn't printing after replacing both ink cartridges, there are several troubleshooting steps you can follow to resolve the issue:

Steps to Troubleshoot HP Envy 5660 Printing Issue:

Check Ink Cartridges:

• Ensure that the ink cartridges are securely installed and that you have removed any protective tape or packaging that covers the cartridge contacts or nozzles.

Print a Print Quality Diagnostic Report:

• Use your printer's control panel to print a diagnostic report or test page. This can help identify if there are any issues with the printhead alignment, ink levels, or print quality.

Clean Printhead:

• If the print quality diagnostic report shows streaks or missing colors, clean the printhead. Most HP printers have a built-in printhead cleaning utility accessible through the printer's settings or control panel.

Check Paper and Print Settings:

• Ensure that the paper loaded in the input tray matches the paper settings in the printer driver or control panel. Incorrect paper settings can sometimes prevent printing.

Restart the Printer:

• Turn off the printer and unplug it from the power source. Wait for about 1-2 minutes, then plug the printer back in and turn it on. This can sometimes reset the printer and clear temporary errors.

Update Printer Firmware:

• Check for and install any available firmware updates for your HP Envy 5660 printer. Firmware updates can sometimes fix bugs or issues related to print functionality.

Check Print Queue:

• On your computer or mobile device, check the print queue to ensure that there are no pending print jobs or errors. Clear any stuck print jobs if necessary.

Reinstall Printer Driver (if printing from a computer):

• If you're printing from a computer, uninstall and reinstall the printer driver. Sometimes, driver corruption can prevent printing.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support