59.C0 error on New DOA out of the box HP Color Laserjet Pro M255dw Wireless Laser Printer

[DasJager]

At the end of the school year we purchased a HP Color Laserjet Pro M255dw Wireless Laser Printer. It sat in the box until the start of this school year. It is DOA out of the box throwing a 59.C0 code indicating "a bad motor or Developer motor rotation error". I've tried the online suggestions (removing and replacing toner cartridges and holding the power button for 30 seconds). The error code is persistent. The seller will not offer a return on the DOA item since our summer vacation exceeded the 30 days by two weeks or so. That means we have a non-functioning printer leaving our office in the lurch. 

See copy and paste from Amazon order showing ship date of June 30 verify that we've only had the printer for 48 days or so and it's never been used.

If there is a fix, please share. If the unit needs to be replaced, I'm hoping that can happen soon. We've used HP for years without major issues so I'm hoping this problem can be taken care by being fixed or replaced asap. Thank you.

Ross Roehl

HP Color Laserjet Pro M255dw Wireless Laser Printer Single-Function for Office - Print only - 22 ppm, 600 x 600 dpi, 8.5 x 14, Auto Duplex Printing, 2

Date Shipped: Jun 30, 2022 4:00 PM CT

[Nal_NR]

Hi @DasJager,

Welcome to the HP Support Community

I understand you are facing issues with your brand new printer. I'd like to help!

I am sending you a private message with further instructions. Please check your private message icon on the upper right corner of your HP Forums profile.

Hope this helps! Keep me posted.

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