• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-04-2012 12:46 AM

HP Recommended

I am trying to print 6"x9" greeting card envelopes on my new officejet pro 8600 premium and get error message paper size mismatch. With my old photosmart printer I was able to create a custom size envelop to solve this problem. But this option is not available on my newer and better printer. Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2012 09:57 AM

HP Recommended

Hi garyaw2,

 

Try adding your old printer driver for OJ 8600 and try printing, Please follow steps below to add printer.

 

Start > Devices and Printer > Add a Printer (available on top) > Select Add local Printer (NOT other Option) > Select Create New Port > Select Standard TCP\IP port > Next > Enter IP address of OJ 8600 ( Can be found by selecting the wireless option on printer front panel) >  Next > Select Manufacturer as HP or Hewlett-Packard and under printer select your old printer c309 and complete the wizard.

 

Try printing again with c309 prinetr selected.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

Was this reply helpful? Yes No
24 REPLIES 24

‎12-04-2012 02:04 AM - last edited on ‎04-19-2016 11:59 AM by HP Administrator

HP Recommended

Hi,

 

Please refer the link below to troubleshoot the issue

 

http://support.hp.com/us-en/document/c01824353

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎12-04-2012 12:41 PM

HP Recommended

Thanks for your input but I had already visited this article as I was familiar with it. I had this same problem with my previous photosmart printer which this solution corrected. However with my new officejet pro 8600 premium installed, when I open Outlook and try this fix, the custom size option is not available for paper sizing (doesnt even appear on drop down list of sizes).

Was this reply helpful? Yes No

‎12-05-2012 06:28 AM

HP Recommended

Hi,

 

Which version of Outlook are you using?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎12-05-2012 08:16 AM

HP Recommended

Hi there.  I am facing the same issue.  I print envelopes of varying sizes all the time for my business and I had no problems with my old 722C printer (which just died) since replacing it with the 8600, I am getting the same message.  I use "Art Explosion Publisher Pro 2.0"  software.  I was really hoping my 8600 would make my life easier, but now I am stuck and I have a major job pending.

 

Any assistence would be great.

Thanks

Warren

Was this reply helpful? Yes No

‎12-05-2012 08:21 AM

HP Recommended

Hi Warren,

 

Have you tried printing from MS Word.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎12-05-2012 08:44 AM

HP Recommended

I have not tried printing these envelopes from MS-Word (I was using an existing template that I have in Publisher Pro, to see if what I could do before still worked)  I will try MS-Word and MS-Publisher as well.  Do you know if I will be able to print other non-standard size envelopes on my 8600?   Or other custom size pages too.  I print invitations and the printible portion is never a standard size.

Was this reply helpful? Yes No

‎12-05-2012 08:53 AM

HP Recommended

Hi,

 

Please perform the following and check if size mentioned is available for you.

 

Start > Devices and Printers > Right Click on Printer  > Printing Preferences > Select Paper\Quality Tab > Check Paper Size.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎12-05-2012 08:55 AM

HP Recommended

I have the 2007 version of Office.

Was this reply helpful? Yes No

‎12-05-2012 08:57 AM

HP Recommended

I am using Office 2007

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.