6055e will not print, red light flashes

[tim212]

HP smart shows all okay on printer but it will not print. red 

[Raj_05]

Hi @tim212,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 6055e All-in-One Printer is showing a red light and won't print despite the HP Smart app showing it as okay, here are some steps you can try.

Check the Cartridge Status:

• Ensure the ink cartridges are properly installed and not empty or low on ink. The flashing red light often indicates an issue with the cartridges.
• Open the front access door and make sure both cartridges are seated correctly.
• If the ink levels are low, try replacing the cartridges.

Clear Paper Jams:

• Check for any paper jams or obstructions inside the printer. Remove any stuck paper or debris.
• Make sure there are no torn pieces of paper left inside after clearing the jam.

Reset the Printer:

• Unplug the printer from the power source and leave it unplugged for about 1-2 minutes.
• Plug it back in, power it on, and try printing again.

Check for Firmware Updates:

• Open the HP Smart app and check for any available firmware updates for your printer. Install any updates if available.
• Outdated firmware may cause communication or functionality issues.

Reinstall the Printer Driver:

• Sometimes, reinstalling the printer driver can resolve issues.
• Go to your device’s Control Panel > Devices and Printers > right-click on your printer and select Remove device.
• Then, reinstall the printer through HP Smart or your system's Add a Printer function.

Factory Reset the Printer:

• If none of the above steps work, consider performing a factory reset on your HP ENVY 6055e printer. This will restore it to its original settings, which might help resolve the issue.
  • To perform a factory reset, press and hold the Wireless and Cancel buttons on the printer at the same time for about 5-10 seconds until the printer restarts.

Try these steps and see if the red light stops flashing and the printer resumes normal operation.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support