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‎12-15-2018 03:31 PM

HP Recommended
Product: HP Photosmart C4780
Operating System: Microsoft Windows 10 (64-bit)

I installes a new 60CL black cartridge and it will not print. I tried cleaning the head and put it in an older HP printer that uses that same cartridge and it still won't print. I installed a second cartridge (luckily I had another) and that works fine. I presume the cartridge is defective.

 

Anyone have any other ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2018 04:15 PM

HP Recommended

@REP2,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I am sending you a private message suggesting the next course of action.

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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1 REPLY 1

‎12-16-2018 04:15 PM

HP Recommended

@REP2,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I am sending you a private message suggesting the next course of action.

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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