• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-24-2017 09:57 AM

HP Recommended
Product: officejetenterprise color x585

i am getting a 61.00.00 and 61.00.02 error on my hp 585 office jet mfp. any thing i can try? i have reloaded the latest firmware and did not help.

2 people had the same question
5 REPLIES 5

‎04-03-2017 03:50 PM

HP Recommended

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04581810

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-13-2017 03:16 PM

HP Recommended

The link you provided takes me to the "Welcome to the HP Customer Support" page, and does not provide any useful information.

Was this reply helpful? Yes No

‎07-11-2017 11:09 AM

HP Recommended

I'm having the same problem. I've gone through the "turn it off and back on again" step so many times I've lost count. I've reinstalled the firmware and upgraded to the newest version, but the problem persists and the link provided does not even go to the "Welcome to HP" page either.

 

Even though I opened a case with HP before the warranty expired, they have been no help.

 

I read on a couple of printer repair sites this could be one of a couple of things.

 

One recommended reseating the RAM installed in the printer, according to the position indicated. "61" being a RAM related error, "00" indicating set "0" and "02" indicating the second RAM slot.

 

The other said to replace the hard drive in the printer.

 

I'm going to try these and see if either stops the errors from appering and I'll update my post after each.

Was this reply helpful? Yes No

‎10-23-2018 01:08 PM

HP Recommended

On an HP PageWide ColorFlow 586Z, I was getting a 61.00.03 Printhead error. Updated the Firmware with no change in status. System was still under warranty, so I submitted a ticket with HP. They sent a service tech that replaced the Formatter and power supply. Error persisted, so I replied to the email and let them know it was still happening. They sent an additional technician, swapped the main body of the printer which including the print head. Issue resolved. The 2nd technician (paraphrasing) said if the printhead gets out of wack that it causes all sorts of issues and is very difficult to recalibrate. 

Was this reply helpful? Yes No

‎10-28-2019 06:19 AM

HP Recommended

Hi I am having the same issue 61.00.02 & 61.00.00 errors, I am just wondering, did you ever find a fix?  I pulled the cartridges out and restarted it and I managed to break out of the initialization mode and I noticed a exclamation warning on the copy button. However, the print function won't work either.  Any fixes would be appreciated 🙂

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.