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shellykdk
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Message 1 of 2
44
Flag Post

61 for 901

‎12-06-2020 06:44 AM

HP Recommended
Product: Hp envy 4500

Why won't hp replacement ink 901 that says it fits in place of 61 work?

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎12-15-2020 05:48 AM

HP Recommended

@shellykdk, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

  • Did HP send you replacement ink?
  • Is there any error message when you use the HP 61 Ink?

As per the printer specifications, it is designed to work with HP 61 ink cartridges in North America and the Asia Pacific including Japan (excluding India, China, and Indonesia) regions.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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