620192f8 error code on new hp 9010e

[louise263]

620192f8 error code on new hp 9010e

[sandytechy20]

@louise263 

Welcome to the HP support community.

I understand that you are getting a 620192f8 error on the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[hrmanager1983]

I am getting the same error. It says the printer is up to date and doesnt need a firmware update. It also makes a weird noise upon start up now when its adjusting the printer cartridges. 

[Nal_NR]

Hi @hrmanager1983,

Welcome to the HP Support Community. 

I'd like to help!

Is your printer model the same as mentioned above? new hp 9010e.

If yes, You might have to perform a semi-full reset on the printer.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @hrmanager1983,